Cut the cord
We got quite an education over the last 2 years.
We've been Comcast customers for over 30 years and have regretted it almost every year. When there's issues, my blood pressure foibles just at the thought of dealing with them over the phone. I've chewed them out and been sent up the chain over technical issues so many times, if I call in, I'm automatically bumped to their 2nd tier. But, that's not comforting resolve.
FIRST: Comcast discontinued DVR service over 3 - 4 years ago in this area. If you have one of the two Xfinity DVR units they issued, it's a dead box, except for the electronics. Since the last DVR was issued, they've had 3 different Xfinity comm boxes (basically a communication/computer device). Everything you have done over the last 3+ years, has been CLOUD based. You may see the same recording lights flashing, but that's simply the electronics. When they did it...as you've discovered, you lost everything recorded on the DVR. Up in MD, before we moved down here, I lost many hours of recordings I was saving.
SECOND: when Comcast switched everyone to cloud, cloud storage was 250mb. However, about 2 years ago, in fine print, they dropped storage to 100mb. They did not advise people with any fanfare. Depending on your recordings,, you should have noticed the percentage of storage available, in the top right corner of your recording SAVE menu, drop significantly. Again, if you had things recorded and saving when they made the change, you lost everything. You should be noticing that you get pop up notices to upgrade to more storage. If you don't... again, if you have an almost full cloud storage allotment, and you have new programming to record, your oldest recorded programs will be deleted to make room and they cannot be recovered. Again... they want you to buy more storage.
THIRD: depending on where you live in TV, will depend on internet alternatives. We live on the north side, which us serviced by CenturyLink. They offer fiberoptic, here, which is far superior to any other service. We moved into our new house about 18 months ago, signing up with Comcast, but once the 2 yr agreement is up, we're going to CenturyLink for internet and upgrading to 500mbps. CenturyLink also carries full programming, and we'll evaluate at that time whether to get full CenturyLink package for internet and TV, or just get internet and stream other services.
Good luck.
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