My modem got fried last summer during a thunder storm. Had a huge lighting strike. I was in the room when it happened. There was a loud high pitch pop. The electricity never went off, It was just the modem that got hit. This same thing happened a few months prior. I just bought a new high-end modem. This time I called Comcast. Requested a Tech service call to check the ground coming in with their cable.
Sure enough, a ground was never put in when installed. No charge for service call, and Comcasts insurance company called me and sent me a check for $192 to replace my fried modem.
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