Quote:
Originally Posted by jdulej
Yesterday at about 6pm we had a lightning/thunder event that fried my wifi/modem. I have a spare one which I hooked up and it seems to be working except there is no internet connection. My neighbor is also down. This is Comcast internet and we are in the Lake Deaton village. The automated Comcast check says it is our modem which it isn’t. Does anyone have any suggestions of what else I can check?
Thanks in advance for any help
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Did you actually tell Comcast you were installing a new modem, if not you have to get it authorized or it will not connect, basically it is your modem, contact Comcast or open a browser page to see if it goes to Comcast and answer the questions to get your connection back.