I have had great service ay VW of Ocala!
I have been using them since 2012. I have had exceptional service. Loaner car when the problem is something VW was responsible for. ( Window switch problem. ) Granted, some of the parts are a little high. New battery was ridiculous. After question the cost, My manager told me to pick something from the VW merchandise area. We chose a $60.00 item and walked away happy. I purchased four new tires. When I returned home I noticed I had picked up a nail in one of the brand new tires. I called VW and they explained that it was really not a warranted issue. My rep turned it over to the top manager (Mike) He knew who I was because we have been using them for years. He checked and located a new tire and had me come back. They replaced the tire at no charge!. Sounds like you had the wrong person on the wrong day.
|