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Originally Posted by DylanTodd
In my humble opinion, I commend the original poster for leaving the 20% tip and then posing the question here on TOTV. What he/she originally asked is when will the 'covid excuses stop?'
I am still in the restaurant business in New England until my wife & I move down full time. This afternoon I was actually at the Massachusetts restaurant association meeting with other restauranteurs discussing all these challenges we are currently facing and trust me there are a lot of them! The best perspective I heard today is the people shortage is here to stay and would have been here regardless of the COVID. As baby boomers are aging out of the workforce the generations underneath chose to have less children or delay starting a family. This is probably the realistic cause for our shortage, not covid.
Again its just my opinion, but if we don't support the art of service and provide patience for restaurant managers during the next year or so while we get our footing underneath us it will just drive more people away from the industry.
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Your assessment is thoughtful and seems accurate I'm sure you will be contradicted. I have 3 granddaughters who were in food service they admittedly left the industry because of pay no benefits hours and lousy tippers although still in college all 3 are still employed now receiving financial assistance for college paid vacation, sick pay dental medical 401k. Better pay and hours.
I just don't throw out 20% tips if a waiter/waitress earns it they receive it. When I receive poor service they may be lucky to get the minimum 10-15% and I let them know it along with shift manager/owner.