I blame the airlines for much of the problem. As a business, they do things that other companies would never do.
1. They cram people into a space that is too small to be comfortable.
2. They design seats that recline about 3 inches, but when you recline, they know that the person behind you is going to be mad about it.
3. They charge different prices for almost every seat on the plane. Every seat should have a fixed price.
4. They charge their best customers (business travelers) the highest price for their seats than all other passengers. What business does that?
5. If you want to sit in the first class section, they charge you an arm and a leg for the seat. Way more than it is worth.
6. The employees act more like dictators than someone who is trying to satisfy their customers.
7. Some airlines won't even allow you to select a seat until you get on the plane. So, boarding is like musical chairs.
8. They allow people to cram stuff into the overhead bin for free, but charge you to check a bag. Why not require all the luggage to be in the same place?
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