OP, sounds like you have a bad technician, call the main office and spell out your concerns, then ask for another technician, I have a couple og neighbors that use them and are still using them. I went through this with another pool spa company, finally fired them did the work myself for almost a year, then found Magic Touch Pool Service, 352-457-9032, she is excellent.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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