I am surprised you even got a response from J & J. I used to rent from them for years. When I needed to contact them, they had a message machine. They promised a return phone call. Since I did not get one, I called again...several times. I am still waiting for a return call.
Needless to say, I would never deal with J&J again!
Others have said they are nice. I guess that depends on whether they monitor their voice mail.
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