I never believe any salesperson and would rather look at reviews, secondly if 3 years is normal wear and tear, and it's not of the highest quality obviously unless you have 7-year-olds jumping up and down everyday and I would definitely consider a small claims court action, lastly how much did you pay for your warranty because that's probably how much you would get back from the retailer and then you'd probably have to also Sue the manufacturer which is easy enough to do in small claims court so at least you probably get back about 1,000 or 1500.
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