We feel your pain. Our leather ElRan couch has separated leather at the head rest. No one will do a thing about it because it's out of warranty. I had no idea at the time of purchase that we were buying "bonded" leather. Nor did anyone explain the potential issues.
I'm in the process of creating head rest covers for the couch as the rest of it and the loveseat are fine.
When I tried last year to contact the furniture mfg in Canada they were shut down for Covid. Haven't bothered to try again, but you've spurred me on to at least attempt some kind of resolution.
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