Opposite
We bought a couch from Family Furniture…and because of the fabric, our 2 cats decided it was a scratching post, and almost destroyed the back of it. I remembered I had purchased the extended warranty..as it was a recliner sofa, so I called (3 years after purchase). They came, determined it could not be repaired, and ordered me a BRAND NEW sofa…free of charge.
Will always purchase from them!
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