Quote:
Originally Posted by Rockyisle47
We feel your pain. Our leather ElRan couch has separated leather at the head rest. No one will do a thing about it because it's out of warranty. I had no idea at the time of purchase that we were buying "bonded" leather. Nor did anyone explain the potential issues.
I'm in the process of creating head rest covers for the couch as the rest of it and the loveseat are fine.
When I tried last year to contact the furniture mfg in Canada they were shut down for Covid. Haven't bothered to try again, but you've spurred me on to at least attempt some kind of resolution.
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It is sadly normal business practice for many companies. When there is a problem the tactic is stall. Many people simply give up.
Covid 19 is the latest stall. Previously it was a computer error. Heck I remember in elementary school saying their dog chewed up their homework. NO IT WAS NOT ME.
The teacher, I don't recall what she said but knew we were all from the same housing development and there were no dogs allowed.
Old school, perhaps. A return receipt letter. You have proof it was delivered. You can for extra fees have restricted delivery a specific name. That can be a problem if the person is not in. A company you will likely get a rubber stamp. Even if they refuse the letter, legally it is still delivered and proof that you sent it. I'm not sure that is true of the less expensive priority mail. I've been wrestling with Florida government. Their STALL
in their records they show my letter received weeks after priority mail shows it delivered.
Also, amusing some fool sent me an e-mail showing they got my letter on a sunday.