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Originally Posted by Pairadocs
Stumped on what to do/check next. Sorry about Title above, meant to type "Ideas", not "Ideals"... LOL. Here's the summary
. current water bill (not irrigation portion) showed 5 times the usage of the last 26 months of bills
. of those bills, the usage never varied by even a few gallon
. sewer usage was also a shocking amount of course
. started with checking toilets for constant running (no malfunctions)
. went on to all sinks, laundry included, bath, showers, etc. (no drips)
. checked under cabinets, outside hose connection, garage, everything we knew of connected to water use, no signs of dampness, nothing !
. finally called plumber who was the sub on building our home since he knew it and we have the original building specs
. he did a visual only (didn't run actual tests through all pipe in the walls since he said usage of that magnitude into the dry wall would show some signs of what was going on) and didn't charge us as he saw no signs of a possible reason
Where do we go from here ? Called to see if Village water department ever had an error when they read the meter, or had to replace a faulty meter. Lady said "NEVER, I can assure you you need to find the leak in your home", so end of that conversation. What to do ?
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A couple of years ago this happened to us. Went thru all the recommended steps to locate on our side of meter. Everything checked out fine. Several calls we finally got V water to send out a tech. Surprise, the meter was just out of "tolerance" and we were being over charged so tech replaced the meter. Did we ever get anything back for that one time outrageous bill? No. Not even an apology. Nothing. So, the lady who told you "NO" when you asked if they ever had to replace a faulty meter plainly LIED. People are reluctant to challenge those who seem aggressive, so by shutting down folks like us with questions like " could the problem be on your side" is standard practice in many places. Old days techs had to read and write the meter numbers. Lots of human error from beginning to end of billing process. Now, electronic billing should improve the accuracy, but there is ALWAYS a chance of a glitch somewhere in the process. Not just V water, but quite likely with any utility or service entity. Tell the complaining customer it HAS to be on their end (stone wall) so they will just pay and go away.