[VICAR OF DIBLEY]

[QUOTE=catholmes99;2024812]You do have recourse and there is a procedure for handling your complaint. As soon as you voiced your complaint to them, they should have followed the procedure for handling it, which is dictated by their Broker/Dealer's Compliance Dept. and the SEC. This brokerage firm, Whitaker & Associates, must process all securities trades through their Broker/Dealer (B/D). The B/D is listed on your monthly statement. Their B/D is Newbridge Securities Corp and the phone number is 877-447-9625. Ask for the Compliance Dept. I was a broker for 35 years before I retired. My B/D was very strict (a good thing!) and I was expected to report to my B/D if I ever had a client complaint lodged against me. (never happened) The fact that you complained to many people at that firm, including Michael Whitaker, and no one took you seriously is not at all acceptable. Calling the Compliance Dept at the B/D should get the ball rolling. You can always check out brokers and broker/Dealers through FINRA. Just type a person's name in the search box and you can see if there have been other complaints. In searching for Newbridge Securities Corp I discovered some interesting info, such as a $225,000 fine assessed against them by the SEC in2019. This may be a B/D that doesn't properly supervise the brokers who place business through them. If you don't get a satisfactory answer from the Compliance Dept then write again on this forum and then I'll give you step 2. Step 1 should work. Good Luck!



Thank you for this information. I will follow through with it.
I am learning a lot the hard way.