I have had comcast out to the house 2 or 3 times, and never got a bill, so do you rent their equipment, if so I believe there is no charge, unless the problem was after their equipment. If on the other hand you have your own modem/router, then yes you will be billed. You might get some satisfaction if you go to the Xfinity store. BTW you will probably have the same or similar problems with Spectrum, and with NO contract watch your bills.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV.
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