The days of having to call someone to execute a stock sale are long gone. Just the fact that the named company requires you to do that is a bad sign.. Or perhaps the OP doesnt want or can't use technology to execute the sale ? People still think the word fiduciary means something.. It's a necessary but not sufficient designation. Regarding transferring accounts and holdings "in-kind", I'll put in another thumbs up with Fidelity. A few years ago I was trying to transfer what was a self-directed IRA in Equity Trust. Equity gave me nothing but trouble, and I tried both Merrill and Fidelity to help. I had other IRAs in both institutions. Merrill was useless. Fidelity assigned someone to help, and in spite of Equity's stonewalling, they got it done. And I agree that it is very easy to talk with a human there that actually follows up.
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