[jojo]

I have volunteered at TVRH for six years. In addition to playing the piano in the lobby, I visit the patients who were newly admitted. The protocols for my visit are to ask if they are familiar with the communications board in the room that list their nurses, doctors, tests etc., if they know how to work the controls on the bed, tv, whether they were admitted through the ER and if so how was that experience, and then asking them about their nursing care. Almost all of the serious issues that I hear are related to long waits in the ER. There are concerns with doctors, particularly communication. Almost without exception, they rate their nursing care highly. If there are concerns or issues, we try to get them addressed immediately.