Well, now that you mention it. I too, at one point, was shifted over to Glenn McKeon by the front office. I found him to be a most capable, caring and thorough PA. I was really getting to feel comfortable with him as my health care provider. After several months, out of the clear blue, I got a call from Dr. River office manager asking if I was going to continue to see Glenn or did I want to, once again, begin to see Dr. Rivers.
I was astounded by the call. I asked why I was being put in a position to make such a decision when it was not me in the first place who had switched me to a different provider. The office manager was nothing short of insolent. She informed me all she needed from me was a yes or no answer.
I said that I thought that seeing a "Physicians Assistant" was the same as actually seeing "The Doctor," that they worked in concert. It turns out that these two apparently have separate practices in the same building, each having his own patient list.
I asked her which of the two was a better choice for me. Of course she refused to offer an opinion. She said she makes these calls all the time and this is the first time time anybody has questioned her. HUH? Does Glenn know she is making these calls?
|