Quote:
Originally Posted by kathyspear
Did they offer some explanation? Did they refund the money you paid? I'm curious how they dealt with the situation because they must have had a lot of annoyed/angry passengers!
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They gave a partial refund (not as much as the disruption in service) but only as On Board Credit (which was non-refundable so had to be spent while on board) whereas we had paid for the internet before the cruise using our credit card, so they should have refunded to that.
I doubt that I'll actually involve the Congressman on this issue as it is relatively minor, but good to know if something more significant happens. What triggered my enquiry was an e-mail I received from a cruising buddy who had been personally chasing Norwegian for 18 months with no success:
"I finally got most of my money back from Norwegian Cruise Lines with the help of my Congressman's local office (a very good way to get things done in the USA). NCL deposited just over $3,700 back into my Visa account."