[njgranny]

We've left more than one doctor due to rudeness and/or incompetence of their office staff. I think the staff definitely can "make or break" a doctor.

Luckily, our GP has a wonderful staff. I've only had one minor problem in the 30 years that we've been going to him, and that was readily solved.

There was one specialist that my husband used to see, and I almost went over the counter to get to the worker in his office. She was rude and incompetent and kept repeating the same misinformation over and over.

Most of the problems we've had deal with insurance payments and/or paper work.