Quote:
Originally Posted by mopper
I ordered online in October I was informed by email that they were delivered in two boxes to the Lady Lake store on 19 November.
I went to pick them up but the manager informed me only one box had arrived, so he said just take the one box. I said I will call the head office to find out what happened to the other box, he said don’t do that because they will tell you it has been delivered, just take the box that’s here and I am getting a delivery tomorrow, so just call me.
I did take the other box but asked him to sign the order form that I only took one box, eventually he agreed to sign.
Well I went there yesterday, one week after initial delivery, the manager said you never called , but I am getting another delivery tomorrow. I believe he is just stringing me along for some reason.
Here’s my problem I have left two messages on the Area Managers phone, sent two emails to Dollar Tree CEO, with no reply.
I just want my order or money back.
Any suggestions?
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I had a similar situation when items supposed to be on my flight didn't show. Was told they would probably be on next flight and they would send it to my address. Several days later I had reports from original boarding that items had been onboard. Conflicting report from destination that items never arrived. Told them I would allow them 24 hrs to get my items or I would filing legal action for theft. 12 hrs later items showed up on my door.
My guess is mgr is hiding theft and hopes by stonewalling you will give up and go away. Don't know your dollar amt, but threat of bringing in police and filing theft report might get some one to find your missing item.
Good luck.