Quote:
Originally Posted by Russ_Boston
Dealers can charge one of two ways:
By the job - They charge the same for a relay regardless of how long it took them.
OR
By the hour - actual time is charged back to the customer.
Most dealers do it by the job so the actual length of time doesn't matter.
What you could have done is get a cost up front from them. Since they charge by the job they could have told you exactly what it would cost and you could have then decided.
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I once took my car in for warranty work and one of the mechanics was eaves dropping. He took me aside and asked me to ask them to have him do the work. This was a fairly extensive job but he had it down pat. He could do it in about half the time of that noted in the flat rate manual. His pay was based on the same manual.
He got the job and I never had a problem with it.