Quote:
Originally Posted by PennBF
What are the Gate Employee's role in manning the gates. Today I pulled into a Residents Gate in the area of Lake Sumter Landing. As I approached the gate my gate pass fell and the Senior Citizen manning the gate refused my entry unless I got out of the car, and pushed the "Red Button". As I asked a couple of times to please open and he refused unless I got out of the car and pushed the button he left the "non residents" gate open and cars were flying through while I was being held up along with the cars behind me. I take responsibility for dropping the gate pass but the gate employee, was on a power trip which is a first for me. As an aside, he was smirking as he was shaking his head that he would not open the gate. We have been residents around 14 years and I have never had an experience like this from a Village Employee. I should add that I had just made a round trip to Mayo Clinic and was tired and not prepared for someone who needed attention at my expense. Please no lecturers on responsibilities. I really don't
need that right now!!!  |
My experience is that 99% of the people working for The Villages (gate people, golf "ambassadors", etc.) go out of their way to be friendly and courteous. Now and then you get a toad but that's pretty rare at least in my experience, and the toads don't seem to last long.
We've found that this can happen at starter shacks on the executive courses, usually with a new worker who is still trying to figure out the computer system with the tee times while answering questions from patrons. Easy to get overwhelmed and to turn a little bit brusque in cases like that. Once they figure things out they're a lot more polite. Usually a smile and "sorry, I didn't mean to interrupt" works wonders.