[Sandy and Ed]

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Very sorry to hear this but…..it happens. Millers is a favorite of ours. Zoe is our favorite bartender who always double checks to make sure our order is complete and not lost in the busy shuffle. Love her!! Your experience is the exception. Unfortunate that some substandard employees with little or no sense of responsibility or company pride can begin to create a bad name for an otherwise fine establishment. In this case problem seems to have been with multiple employees (expediter should have picked up on food waiting to be picked up)