[rkdormantv]

Safe and Sound Roofing. The company began replacing the roof yesterday and broke off an outside spigot in the morning. The roofers didn't have a pair of pliers to turn off the water so I did. I called the Derek, the company salesman, at about 11:00 a.m. to let him know of the problem and that a plumber was needed. They sent out an employee, Aaron who wasn't a plumber, but said he could fix it. He couldn't remove the covering on the broken (PVC?) pipe and said he'd contact the owner Mike R. to get a plumber out. Later I was told by Aaron that Mike said if I want a plumber it would be at my expense. The owner Mike showed up and said he could repair it. I later spoke with Mike and he said it was more difficult than contemplated and left. I called the office several times for status and was told by Tina (?) that Mike was getting parts for the repair. I called again around 4:40 p.m. and spoke with Tina again and she said she'd texted Mike and Jeromy, the other owner, to get back to me. At 5:30 p.m. and still no word and more to the point no water.

Mike returned and made a temporary repair that leaked, almost a stream of water, and said he'd return tomorrow. I turned the water off overnight and when I turned it back on this morning it was still leaking. I called the company at 8:00 a.m. to let them know it's still leaking.

I'm writing this so you'll know how the company treats its customers when they damage your property.

This is from their website:

"Our goal is to ensure all Safe & Sound Roofing clients have the great experience from start to finish. One of our account managers will help you at every step."

They haven't lived up to that.