I had a similarly disgusting run-in with Spectrum when we tried to cancel one of their services earlier this year. The 'cancellation specialist' we were routed to became very irate with us saying 'we thought we needed their service before, why do we think we need to cancel it now' and other garbage like that. He literally refused to let us cancel so I just hung up and my wife called back at the end of the month and cancelled all our Spectrum services at both our houses. If I have a choice, I'll never use them again.
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