[Indydealmaker]

Originally Posted by fcgiii

We signed up for Spectrum TV in May, decided that we didn't like it, and set up cancelling it on June 27, the last day of the billing period. We disconnected Spectrum on that date and set up Dish network on June 28th. Spectrum sent us a $126.70 bill for July anyway, claiming that we had the service on the 28th and thus owe for the whole month. We have been back and forth ever since, with it now escalated to a collection agency.

Sequence of events:

June 16: I Called Spectrum at 1-844-504-9266. Talked to Jen. and she agreed to discontinue service on 6/27.

June 27: The Spectrum internet and TV signal went off. I packed up the equipment and returned it to the local Spectrum office.

On July 8. I Got a bill for Spectrum service in July. Called Spectrum. Talked to Tara. She said the account was discontinued, She said she canceled the bill, and will refund the money for the Cloud DVR (Separate issue)

August 3: Got a bill from Spectrum dated July 31 for $126.70 for the period 6/28 - 7/27 which includes the $10 refund for the cloud DVR we never got. Oddly, this is over a month after we lost the signal.

August 31: Called by Spectrum debt collection saying that we owe for the month of July as we did not cancel the service until June 28th, the start of the billing period. I argued that we asked to have the service cut off on the 27th, that we lost the signal that day, and had already returned the equipment, and she transferred me to billing. I talked to Karen. I repeated the same statements. She said she will have to send this to the phone records department and it will take 7 days.

September 9; Called again by Spectrum Rep wanting the $126.70, I explained again the sequence of events. Lost connection in the middle of the call.

October 28 we got a letter from the collection company. I called and explained again.

November 5: sent an email to the collection company outlining the above.

December 15: Another letter from the collection company, this time threatening to bump it to a national credit bureau. Sigh.

Next time, don't just call. Do an online chat. This way you will have a printout for proof.