My neighbor had the same type of experience with them. Over $350 to diagnose and replace a light switch and got the same pitch about surge protector and the switchs and outlets not wired correctly. Switches and outlets can be connected to the wire in two ways, under the screw or inserted in the back of the device. There is an arugement to me made that under the screw is better, I have no opinion, but both are legal. I think this is what they a refering to.
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