One of the best uses of ToTV is as a resource for this very type of information. The search function works well and can lead us to who to call for whatever the specific issue is—and at the same time who NOT to call.
We need to take the time to add our own such experiences. Sure, it's easy to complain, but let's remember the importance of taking the time to write a compliment when one is deserved.
Also, don't assume that the best person/company to call is an advertiser on ToTV. Most of the time yes ... but not always. Remember, ToTV is not a public forum; this is a private, for-profit company whose focus on the bottom line is no different from that of any other company!
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