Thanks so much for your reply. She wrote to the supervisor at home warranty and what really bothered me was the fact that the response was "I do not believe your current issue could be difinitively associated with your settling issue back in April 2005" Now keep in mind he did not even bother to send anyone out to her house to verify anything so how could he tell without a site check
She does not want it to ruin her central air so plans on fixing it soon but does not want to get taken to the cleaners. Who is KT Management? Do you think she would have to pay for a second opinion? I did not understand your comment on the different types of freeon but you would think the Sun Kool people would mention that if it was changed. Any other suggestions on options she could take to get help on this issue or other people she could contact. I just would not like to see her ripped off.
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