Some posters have said that the contractor who performs maintenance will usually respond to a repair issue immediately. In my experience, there are at least 5 or 6 excellent HVAC contractors in The Villages who will also respond immediately even if you don't have a maintenance agreement. I have not seen any maintenance contracts that will guarantee a response time for a repair. They only make empty promises and offer a small discount for repair work. That is because every contractor has limited capacity to respond. If my system fails, I would rather be free to call any available contractor to find one who can respond the fastest. If your AC fails in the summer, you want it to be repaired the same day.
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