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Originally Posted by AZ SLIM
The "relocating" section of TOTV lists three internet providers, Century Link, Xfinity and Spectrum. Does anyone have any comments, experience or recommendations you are willing to share with a newcomer?
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Experience with all 3 (not necessarily here) as follows:
Xfinity: Current provider. Blazing fast internet over which we stream Amazon Prime and Roku. That along with YouTube is more TV than we need. Price just went up in October but that wasn't a surprise; when I got it I knew that the introductory rate was for only a year. Tech support good, though a housecall is $100.00. They know their stuff though and the guy who came out for us stayed until the problem was totally solved. I'm mildly displeased at the price but I'm getting what I am paying for.
CenturyLink: Previously a customer for years, out of state. Good price and no surprises about that. Customer support generally good but sometimes your calls get routed to BFE or wherever, and trying to have a discussion with an English-As-A-Distant-Second-Language person can be frustrating. Service was a bit slow however; with my recent experience with xFinity I doubt I'd ever go back to them unless there was no other choice.
Spectrum: My experiences with Spectrum were some years back, and hopefully they've changed, but they turned me off completely. I ordered an internet-TV package. Guy took nearly a whole day to install it, "it", being a modem that looked like it came over on the Mayflower. When I fired up the TV the picture decidedly was NOT what I expected. TV at the time was 1080 but the picture was worse than 720. Not only that, but the internet service, billed as blazing fast, was anything but. Not only that but it would boot me offline about once every five minutes. Support (which I FINALLY got connected to after about a half-hour of trying) gave me a song-and-dance that the internet speed depended on how many other people were online at the time (turned out I was in one of the last places in that particular group) but that if I went online during less peak hours the speed would increase and the booting offline should decrease. The TV picture? The tech guy hypothesized that there must be something wrong with my TV. After a rather heated conversation they finally agreed to come out the next morning and remove everything. Suffice it to say, they're a distant third on my list.