Had that problem myself years ago and had to do the following.
Move all your pictures from the phone memory to the SD card memory on your phone.
Take the SD card out of your phone once all the photos have been transferred
Put the SD card in the computers SD card reader.
In the APP store you use on you computer down load a FILE TYPE CONVERTER program/APP and use it to convert all your pictures to a jpeg file type.
After this is complete then transfer all the pictures to your computer.
If this sounds confusing use YouTube to help you more. In you tube look up file type converters. Good luck
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