You ordered something that isn't one of their standard options. You created your own new design. That means they have to create a new template, they can't use any of the dozens of existing templates. So they'll get to it when they get to it. Their standard stuff comes within 2-3 weeks, because they only have to pull out the existing templates and press them into the machine.
Also, you can't order a custom sign online, you have to call them and talk to someone directly. So it shouldn't matter what the website says about turnaround time, it should only matter what the person on the other end of the phone told you about turnaround time.
|