I did a custom design as well. I didn’t want to order through Jackie’s, but ended up there anyway. I couldn’t get a return call from Farris. I didn’t like the ones at Ace (and wasn’t confident they could do custom, although to be fair I didn’t ask). So, I waited for the one fromJackie’s. Pro tip: don’t lose your order number. If you have a question during the wait time, the ONLY way they can look you up is by your order number. Weird…