Quote:
Originally Posted by Nannyof3
we ate a MezzaLuna last week, the place was packed. got our drinks and ordered meals promptly and then waited. 1 hour and 20 minutes. we were told there were only 2 people working in the kitchen. we spoke to the manager and asked why they would they would seat a full house when they couldn't possibly accommodate everyone in a timely manner. He just shrugged and walked away.
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Interesting: we had the exact same experience but at a different restaurant. We felt the same way - why fill the seats if you don't have the resources (kitchen staff) to serve them? Manager did not have an answer, just told us we would be served "soon." Food was good when it finally arrived but the experience will affect our decision to return there.
Better way for the restaurant to handle this situation: tell the customer before they are seated that service is slow that night. We have happily waited over an hour when we informed of the delay up front.
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