Quote:
Originally Posted by Michael G.
I CANNOT sign in with either my PIN or my Microsoft password
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When I turn on my laptop, the first thing I get is a Windows login screen, where I can enter a PIN, a password, or select forgot password. If you don't, the issue may be with HP, not Windows. If the laptop has a removable battery, remove it and reinstall it. That may work. Or, shut down the laptop by pressing and holding the power button. Or, if you can get to the Start button, a Settings button, or a search screen, you can do a factory reset of your computer, but you will lose your data. If these things don't work, I would take the laptop to a computer expert. I don't think your issue has anything to do with your phone number. And calling Microsoft will probably be a waste of time. My thoughts. Good luck.