I have Directv with the NFL package. While I do have a land line, none of my DVR's are connected to the phone line. As a result, I am unable to order PPV movies by using my DVR remote. However, I do have the NFL package and despite having no land line connection, there isn't a problem.
I also had a problem with a sub contractor. I got credited some money from Direct when I explained all the problems the sub created. When calling Direct ask to speak to customer retention, they are the ones who can help you out on that end. I would explain the entire situation to them as you have outlined in your post.
Good luck.
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