Thanks. As a matter of fact, I just ended up talking with customer retention. What happened was that the reset process that I tried for the second outage today failed to eliminate the problem. When I called tech support they said that they would have to send someone out to the house but the first available date would be 5 days from now! I escalated this to the tech supervisor who reiterated that 5 days was the best that they could do. When I said that this was unacceptible and that this along with all the other issues that I had with DirecTV has caused me to decide to terminate my service with them they transferred me to customer retention. The customer retention person could offer no better solution than to wait 5 days with no service. I've had it with them. Too bad, because other than horrendous customer service and deception, I really did like DirecTV better than Comcast.
|