Quote:
Originally Posted by BrianL99
I had the weirdest restaurant experience I can remember, at Red Sauce last night.
A friend drove down from Lecanto, to see a singer he knew, who was singing at Red Sauce last night.
We were seated at a table, without a view of the "stage" area. Before ordering, we noticed the table next to us was empty and had been, for 30+ minutes. As that table had a view of the entertainment, we asked our server if we could move to that table. After checking the Reservation List, he came back and told us the table was available and moved us.
1/2 way through our meal (45 minutes after we had sat down), the "host" came over to us and insisted we move from the table, as it was "reserved". We were 1/2 way through our meals. He didn't even do the "moving", we did.
In what universe is that acceptable hospitality service in a restaurant?
As an aside to the incompetent management, my friend's steak dinner was OK, my Chicken Piccata tasted like a "Stouffer's Frozen Dinner", not fully microwaved. I sent it back once, but when they still couldn't manage to do any better, I gave up.
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no matter how flat the pancake is, there's always two sides to it....
I bused tables while going to school for years and have a little insight into the challenges that a host/hostess faces
the OP's description sounded like it may have been just him/her and a friend...so, did they ask to move from a table for two over to a table set for 4 or 6? (that's never going to green lighted if the restaurant is busy, or expecting to be)
It's difficult to believe that the waitstaff had actually talked to the host and received an okay to move the couple and then quite a while later, the host decided to reverse their decision and ask them to move in the middle of eating...that just doesn't happen...I suspect that the table shift may have been made without the Host's specific knowledge...and they assumed the table was still available when a reservation came in.
I've been to Red Sauce, can't say that I'm a big fan, but it's run by professionals, IMHO, there's a lot more to this story than we were told by the OP