Quote:
Originally Posted by BrianL99
You're 100% right. I oversee a couple of restaurants that are in our company's portfolio and our policy is; if a food item is returned to kitchen for any reason or a guest has to be inconvenienced for any reason at all, the Manager visits the table to make amends. To do anything less than that, is simply poor service and in general, that's what restaurants have to sell ... service.
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Thank you Brian. Hope other restaurant workers and owners are reading. I have food and drink at home.....I go out for SERVICE.
