Point #1: The OP should have called Piesanos immediately, and asked to speak to the manager. I would bet they would have done right by him. Posting a bad experience on a forum does what? Was the goal to initiate a boycott?
Point #2: What makes a "good" pizza is highly subjective, and is heavily influenced by where a person used to call home. Folks from New York or Chicago will never be satisfied with pizza found around here. Same goes for BBQ. Coming from Kansas City, we have yet to find a place that serves good BBQ. There are a few places that serve up decent Q, but "good?" No...not even close.
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