Quote:
Originally Posted by Michael G.
I have a warranty on my HP Laptop.
What I don't understand is why software problems aren't covered with their warranty. 
Hp says it will help with solving software problems but wants to charge, and then
there's no guarantee it will work when paying up front.
When there is a problem with the software, have you ever tried to call Microsoft for help?
Good Luck with that.
Your Thoughts Please |
so now that everyone tried to play software support not even knowing why you said what you said.
HP nor any other company is going to warrant any software that they did not supply/make on that laptop. It is NOT their responsibility to do that. It IS YOUR responsibility to find software support for each piece of software on that computer, or at least enough knowledge to troubleshoot it if you do not.
That is exactly how it works, no exceptions. Also at this time, do not say "what if their hardware is causing the software problem" that does NOT exist ever. I can guarantee that each computer manufacturer's support department are experts at deflection on whatever size computer anyone may be using.
Been there done that for 44 years. good luck