Quote:
Originally Posted by Boomer
We first visited TV in 2007 but were not ready to buy until later.
On that first visit, the sales department assigned us an agent. We spent a little time hearing her spiel, but then I asked for a different agent.
Why did I do that?
Well. . .because as she was touring us around, she said that she needed to tell me something about The Villages that every buyer needed to know. (She said this in a dramatic, confidential tone.)
Me: And what is it that is so important to know?
The Agent: If you live here, you must never say anything bad about The Villages or people will not like you.
(I thought it was a weird thing for her to say, like this was the world’s biggest high school.)
Boomer
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Quote:
Originally Posted by Nick B
So she told the truth and you punished her?
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This is not the takeaway I implied in my little story about the experience, but I guess the response above helps to make my point.
I had no intention of bad-mouthing anything and had given no such impression, but to be told immediately by a sales rep that a lockstep mentality was necessary made it sound like a cult.
It was a darned weird first impression and my “takeaway” was that rep had been so effectively programmed that she was not somebody I wanted to do business with. Why was she trying to control a narrative that I knew nothing about? Made me wonder if something was going on that nobody was supposed to talk about. Whatever she was trying to do, it was strange, and definitely not my style. (shudder) But I guess it worked on some people.
Boomer
PS: Bought a few years later from a rep with an actual personality and who did not seem to be battery-operated.