2 other ideas/comments:
1. Contractors will "back nail" gutters. Probably why the guy was beating at it to remove it. Make sure all your drip edges are attached correctly and flush to the roof. Ours were a total mess from our roofing contractor, but they were hidden by new gutters.
2. There should have been a building permit for the roof. When I had a problem, I pressed on the County (Sumter) to go after the roofing contractor.
I'd suggest Batterbee to take a look your roof. They showed me many issues that I was able to show the building inspector. He made the roofer fix them all before he'd pass it and before I would pay the roofer.
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