I had a similar atypical experience at a rec center earlier in the winter. Long boring story, but in essence, one of the staff was very rude to the assembled pickleballers. I took it up with the head of the Rec Dept. via email, and also the head of the specific Rec Center where it occurred.
There were about 16 of us picklers involved and we all agreed that it was the first time any of us had run into treatment from a rec center staffer that wasn't friendly, helpful and courteous.
I got responses to my letters, and assurances that the employee identified would get "coaching"...OK, whatever their system is it seems to work.
I'd suggest you find whoever is in charge and engage them in a description of your experience. It seems obvious to me that whoever is in charge of training these staffers is motivated to provide friendly, courteous service. I say that because it generally is.
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