Quote:
Originally Posted by KMC1384
I am NOT a customer of Landsculpture, and never will be. This morning they sprayed my lawn and shrubs without my permission. When I called the office to find out why, the owner (a woman) laughed at me, called me "Honey" and said it was a mistake. She seemed to think it was very funny. I told her seriously that I was not amused and that they basically trespassed on my property. She kept laughing and calling me "Honey" until I hung up. Shortly after that a man showed up in a Landsculpture truck, walked across my lawn and through my flower bed and said "Sorry about that!" with a shrug and a big grin on his face. When I told him I as not happy about the "mistake", he waved his hand at me, said "Well forget YOU", turned around and walked away (again right across my lawn). These people are disrespectful and insulting. Yes, mistakes happen, but all they had to do was sincerely apologize and promise the it would not happen again. Insulting people is never OK. Beware!
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I don't know what the expectation was, but it's pretty much a certainty that they didn't do this on purpose, and there was no way Landsculpture was going to un-spray the lawn and bushes. The woman was apparently trying to smooth things over. I agree that the guy walking through the flower bed was a bit much.
Maybe an apology--asked for in a respectful manner? People often react in kind, depending on how they are approached.
Putting the best possible face on it...their "mistake" was a freebie that probably ordinarily costs in the neighborhood of $75 - $100.