[debron911]

Sun Kool replaced our HVAC system at our former home in The Villages. They had the best price and we were very satisfied with the installation. We have since used their Kool Club which is approximately $200 a year. We receive bi-annual maintenance and priority service calls if there a problem. Those service calls do not have a fee unless there is an uncovered component. We transferred our membership from one house to another. We had an issue with our AC not working and they came out the same day. The problem was the clogged discharge line. Yes we do always do the monthly clean out as they had instructed. The service tech tried to charge me for the visit and I told him we had a membership so he said oh sorry no charge. After he left I discovered that our membership had expired a few months earlier. I called in and renewed the membership. The Point being they had a legitimate reason to charge me for the visit as I was not covered under the membership plan at the time of the service call. They are always two sides to every story. I just wanted to post something positive about this company.