[mkjelenbaas]

Originally Posted by awolfe

If you are thinking of entering into a service agreement with Broward Factory Services, make sure you READ Everything, ask questions, get answers, and make sure everything is in writing. I signed up online, then found out that signing up online is considered a Corporate agreement and may or may not include services offered at your local office. I recommend you call and talk with a representative in your area rather than going online. There are different types of agreements. I thought I had a Gold contract, meaning appliances would be replaced if they could not be repaired. I didn’t realize that some of my appliances were under a Silver Contract, which means repair costs only. Broward has an inspector come out, look at your appliances, and get serial numbers. He/she cannot tell you if something is not going to be covered. After the inspection I was told that my HVAC system, my oven, and my dishwasher would be covered as part of my Gold status. My washer, dryer, and refrigerator were not covered because either parts were no longer available or they were too old. My washer and dryer were 2009 and my refrigerator is newer than that. No idea why it wasn’t covered since it was purchased as a bundle with the stove, microwave, and dishwasher. My air conditioner had to be replaced within 2 weeks of signing the agreement so it was not covered - pre existing issue and nothing is covered until 30 days after signing. That cost $6700, but $1000 less than Broward quoted. I didn’t read the agreement, partly because I never got a copy. My washer stopped working. Since I had been told it wasn’t covered, i had someone other than Broward look at it. The cost of replacing the motor was as much as buying a new one so I spent $600 on a new washer. Now I find out I could have had Broward look at it because it was part of a Silver agreement that I knew nothing about and they may have been able to repair it at no cost to me. I spent $100 to have a repairman come out. Many of my friends are happy with the services they have gotten. My advise is Buyer Beware!

We had a contract with them and when we needed them they spent more time trying to get out of fixing!!! CONSIDER YOURSELF WARNED!