Quote:
Originally Posted by Graspher
Trailwinds Village / 466-A
That's been our go to place for emergency pizza since they opened. Been a month since we were last there.
Called 4 days ago. For the first time ever - AI/Computer answered the phone. I was a bit stunned but ok - I'm down with new tech. Having dealt with these types of intersections before I knew to speak clearly and succinctly.
I answered some basic questions that were asked - then it asked for my order.
Me = "Medium thin crust pizza with pepperoni and sausage".
AI = Medium cheese pizza?
Me = "No - medium thin crust pizza with pepperoni and sausage."
AI = Medium cheese pizza with no toppings?
Me = "Cancel the order"
AI = Is that for delivery or pickup?
At this point I was hitting 0 to try and get a person. That didn't work. Then I spoke into the receiver and said "human". That got me to a person who took my order.
At the pickup counter I told the manager along with other employees standing nearby - your new phone ordering service is a nightmare. If you continue with that new system I will discontinue my patronage. The manager's response was..."other customers have made similar comments."
At the time - it was an irritating event. Now, I'm laughing over it. Very foolish of a high volume business that specializes in take-out orders to incorporate a system that can't even decipher a simple short sentence. And - it never presented an option for me to talk to a real person. I had to guess my way to a human.
I get the need for a system like that as it will save a ton of employee time on the phone and maybe quicken the order processing. However...beta testing on live customers isn't the way to get there.
I don't know if things have changed over the past 4 days but the take away for those caught up in the above is....say "human."
And so it will be...
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Perhaps it is unwise to tempt the silicon gods that rule our lives by disrespecting one of the minions you may find your phone, PC , TV acting strangely, problems with you credit card , it never sleeps, never forgets , is always a presence